Customer Service & Support

The zWebCommurce^TM ecommerce solution allows you to offer additional services to your customers. Let your frequent customers take advantage of special services like customer discounts, quicker check-out options, ability to view purchase history and more.

Make your contact with your customers personal. zWebCommurce^TM lets you personalize communications with your customers. Create a customer Newsletter whereby frequent customers are alerted to upcoming specials. The options to you as a marketer are endless.

• Live Order Tracking
  zWebCommurce^TM customers can view the status of orders through the Live Order Tracking capability of zWebCommurce^TM.
  
  
• Frequent Customer Discounts and Loyalty Programs
  zWebCommurce^TM lets you reward your returning customers. You can assign special discounts to customers using a variety of parameters or product listing. You can verify the authenticity of discount codes.
  
  
• Get Product Specific Answers from your customers
  Get information from your customers by asking product specific questions that will enable your business to better serve your customers with future orders.
  
  
• Express Checkout
  With zWebCommurce^TM, you can provide your returning customers with convenience options like express checkout. Think of this as “the carpool lane” or a “members only” benefit. Store your customer’s personal information so they can quickly move through checkout.
  
  
• Customer Service at Checkout
  As a customer is checking out of a grocery store, the cashier will often ask, “Did you find everything OK?” This is the online equivalent of that process. You want to make sure your customers “enjoyed their visit” and will return. Now is the time to make sure. Ask anything you want.
  
  
• Returning Customer Reports
  The zWebCommurce^TM ecommerce solution can generate reports alerting you to returning customers. Your marketing database is growing and your ability to target customer service is increased.
  
  
• Import Ability
  No need to re-input all of your information from old databases. zWebCommurce^TM offers a simple and easy to use import function, allowing all of your current customer information to be transferred directly to zWebCommurce^TM.
  
  
• Order History Function
  Let your customers track previous orders and shipments with zWebCommurce^TM’s Order History Feature.
  
  
• Newsletter Management
  Let your customers know what’s going on with your business. Give them the option of registering for your newsletter. Their email goes directly into your newsletter database for future issues.
  
  
• Confirmation Email
  It’s just good customer service to acknowledge receipt of an order. Let your customers know you’re on the ball with a friendly confirmation email automatically generated upon checkout.
  
  
• Confirmation Emails Upon Order Fulfillment
  Once the order is completed and received by your customer, let them know you appreciate their business with a follow up “Thank You” note, automatically generated via email.

To learn more about how zWebCommurce^TM can boost your online sales, call 972.455.4800 and ask to speak to one of our business development specialists or simply contact Zunch.

zWebCommurce^TM is an ecommerce shopping cart solution and a product of Zunch Communications, Inc.

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